Information We Collect

Personal Information You Provide. When you submit a contact form, request a home valuation, sign up for listing alerts, or otherwise communicate with us, we may collect your name, email address, phone number, property address, and any additional details you choose to share.

Cookies and Tracking Technologies. We use cookies and similar technologies to understand how visitors interact with our website:

• _vol_vid — Visitor identification cookie (1-year expiry). Helps us recognize returning visitors and personalize your experience.
• _vol_sid — Session identification cookie (30-minute expiry). Tracks your browsing session for site analytics.
• Signal Intelligence — Our behavioral tracking system records page views, scroll depth, click interactions, and time on page to help us improve site content and user experience.
• Google Analytics — If enabled, Google Analytics collects anonymized usage data subject to Google’s Privacy Policy.

Device and Browser Information. We automatically collect your IP address, browser type and version, operating system, device type, screen resolution, and referring URL when you visit our site.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide real estate services
• Send market updates, listing alerts, and property recommendations you have requested
• Facilitate property searches and home valuation requests
• Improve our website content, layout, and user experience
• Analyze site traffic and visitor behavior in aggregate
• Comply with legal obligations and protect our rights

Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Coldwell Banker Realty — Our affiliated brokerage, as required for real estate transactions and regulatory compliance.
• MLS Systems — Multiple Listing Service providers, to facilitate property searches and listing data.
• Service Providers — Trusted third-party services that help operate our website, including Supabase (database and authentication), Vercel (hosting), and email delivery services. These providers are bound by their own privacy policies and data protection agreements.
• Legal Requirements — When required by law, subpoena, or government request.

Cookies and Tracking

Our website uses first-party cookies to provide core functionality and analytics. You can control cookie behavior through your browser settings. Disabling cookies may limit certain features of our website.

The cookies we set include:

• _vol_vid — Visitor ID. Expires after 1 year. Used to recognize returning visitors.
• _vol_sid — Session ID. Expires after 30 minutes of inactivity. Used to track your current browsing session.

Our Signal Intelligence system tracks page views, interactions, and engagement metrics to help us understand which content is most useful to visitors. This data is used in aggregate and is not shared with third parties.

Data Security

We take reasonable measures to protect your personal information. Our website uses TLS (Transport Layer Security) encryption for all data transmitted between your browser and our servers. Our database implements row-level security (RLS) policies to ensure data isolation and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to Know — You may request details about the personal information we have collected about you.
• Right to Access — You may request a copy of your personal information.
• Right to Correct — You may request corrections to inaccurate personal information.
• Right to Delete — You may request deletion of your personal information, subject to certain exceptions.
• Right to Opt Out — You may opt out of receiving marketing communications at any time.

California Residents (CCPA): Under the California Consumer Privacy Act, you have additional rights including the right to know what personal information is collected, the right to delete it, and the right to opt out of its sale. We do not sell personal information. To exercise any of these rights, contact us at kimolyn@keyswithkimolyn.com.

Third-Party Links

Our website may contain links to third-party websites, including MLS listings, lender resources, and neighborhood information. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party site you visit.

Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us at kimolyn@keyswithkimolyn.com and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: